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SHIPPING POLICY
UrbanScooters.com offers FREE SHIPPING on all electric scooter, gas powered scooter, electric bike and push scooter orders placed within the
continental United States.
All shipments are delivered by standard ground delivery
via reputable carriers, typically UPS, FedEx or DHL. We do not
deliver to PO Boxes, PMB's, APO's or FPO's. Some items may be
shipped separately. The delivery date information we provide
is not guaranteed, but an accurate approximation of the
delivery date. Providing inaccurate information at checkout or
shipping to an alternate mailing address may cause a brief
delay for order verification. Some exceptions may apply, see
the product information page for additional info.
ORDER TRACKING
An email with your tracking number and approximate
delivery date will be sent within 2-3 business days of placing
your order. If you have not received a Shipping Notification
email within 3 days of placing your order, please contact us
at orders@UrbanScooters.com. Please
include your Invoice # in the subject line of the email.
SUPER FAST FREE SHIPPING (Delivered in 1-4
days)
 When the speedy scooter symbol appears on
a product page we offer Super Fast FREE Shipping on that item.
It will arrive at your door in approximately 1-4 business days
when ordered before 10am Pacific Time. Weekends and holidays
are not counted as transit days. Consult the map below to
determine an approximate delivery date.
STANDARD FREE SHIPPING (Delivered in 1-7
days)
All items
in our store not noted with the speedy scooter symbol
will arrive at your door in approximately 1-7 business days
when ordered before 10am Pacific Time. Weekends and holidays
are not counted as transit days. Consult the map below to
determine an approximate delivery date.
PRIORITY SHIPPING UPGRADES
Next
day, 2 day and 3 day priority delivery options are available
on most items for an additional fee. Orders received by 10am
pacific time will usually ship the same business day or by the
next business day at the latest. Your order will be delivered
1 day, 2 days, or 3 days after it has shipped depending on the
priority shipping upgrade you have selected. Packages only
travel on business days. Weekends and holidays are not counted
as transit days. Providing inaccurate information at checkout
or shipping to an alternate mailing address may cause
verification delays.
SHIPPING
TO AN ALTERNATE MAILING ADDRESS
We are more
than happy to ship to an alternate mailing address, but for
your security we must verify every order shipping to an
alternate address manually. The verification process is quick
and typically completed the same business day an order is
placed. To avoid shipping delays due to order
verification we recommend scheduling shipment to your billing
address.
When shipping to an alternate address, we ask
for the phone number on file with your credit card company or
debit card company (bank) and the customer service phone
number listed on the back side of your credit/debit card.
We then contact you to verify your order through the
confirmed phone number. We thank you in advance for
your patience. This process allows us to prevent fraud and
provide our customers with the highest possible level of
security.
INTERNATIONAL SHIPPING
We are
unable to ship to an international mailing address or accept
payment from credit cards or debit cards with an international
billing address. This includes neighboring countries such as
Canada and Mexico, US provinces such as Puerto Rico and Guam,
and all overseas military addresses.
SHIPPING TO
HAWAII AND ALASKA
Orders shipping to Hawaii and
Alaska require air delivery. Please choose either the 2nd day
or Next day priority delivery options when prompted at
checkout.
GOT QUESTIONS?
If you have
questions regarding the status of your delivery, please
contact us at orders@UrbanScooters.com. Please include
your Invoice # in the subject line of the email.
If you
have general questions regarding our shipping policy, please
contact us at info@UrbanScooters.com. | 
